Service Manager

A respected motorbike dealership and service center located in Doha, Qatar, dedicated to providing high-quality motorbikes and exceptional customer service is currently seeking an experienced Service Manager to join their team and lead their service department. The ideal candidate will be responsible for ensuring premium service consulting tailored to the individual needs of each customer while driving loyalty through high-quality service and customer care.

Key Responsibilities:

• Ensure that the repair area is completely staffed for the amount of expected business.
• Manage customer service relations and provides follow-up to customer inquiries and experiences.
• Manage the personnel decisions within the department (Hire, train, motivate, and manage the team of technicians).
• Schedule the mechanics, supervises their training, and assigns various jobs.
• Establish procedures to streamline the service process for technicians and maximize profitability.
• Manage warranty and cost savings.
• Maintain records of time, materials and work performed.
• Ensure compliance to relevant rules and regulations.
• Work with Sales to ensure smooth deliveries of all motorcycles
• Optimize service department profits while maintaining customer service standards.
• Handle customers complaints and deals with them professionally
• Provide cost estimates for maintenance and repairs
• Provide reports and up-dates to management on a regular basis (weekly, monthly, and quarterly).
• Conduct in-house regular meetings with the team members and peers
• Responsible to retain and develop high level of expertise for technical and non-technical staff

Qualifications:

• Strong background in motorcycle repair work.
• Vocational training background at a motorcycle dealership or at a similar facility.
• 6+ years automotive service managerial level.
• Bachelor's Degree or any related automotive diploma.
• Organized, Responsible, Dependable.
• Driving license, Motorbikes license is a plus.
• Strong understanding of Warranty Procedures.
• Team oriented and customer focused attitude.
• Excellent experience in service automotive dealerships.
• Good reporting skills.
• Outstanding Customer Service Skills.