Job Description:
Job Title: General Manager Amplitude Logistics
Department: Operations
Reports To: CEO
Location: [City, Arizona]
Summary:
Amplitude Logistics, a dynamic and growing company specializing in efficient delivery solutions for Amazon, seeks a highly motivated and experienced General Manager to lead its operations and drive profitability. This role demands a hands-on leader with a deep understanding of Amazon's delivery operations, strong business acumen, exceptional soft skills, and a passion for building and motivating high-performing teams. The General Manager will oversee all aspects of the business, from fleet management and routing optimization to driver and partner relationships, business development, and ensuring on-time deliveries, maximizing efficiency, and fostering a positive and productive work environment.
Essential Duties and Responsibilities:
- Operational Management & Optimization:
- Oversee daily dispatch, routing, and scheduling for a fleet of 10 trucks (5 company-owned and 5 partner-operated), ensuring optimal utilization and efficiency.
- Implement strategies for route optimization to minimize mileage, fuel consumption, and delivery times, leveraging technology and driver expertise.
- Proactively address potential delays or disruptions to ensure on-time delivery and maintain high levels of customer satisfaction.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and enhance operational efficiency.
- Implement cost-saving measures and identify opportunities to increase profitability across all operational areas.
- Fleet Management:
- Ensure proper maintenance and repair of company vehicles, addressing mechanical issues promptly and efficiently.
- Implement preventative maintenance programs to minimize downtime and maximize vehicle lifespan.
- Manage vehicle acquisition and disposal, ensuring the fleet meets operational needs and cost-efficiency goals.
- Driver Management:
- Recruit, onboard, and train new drivers, ensuring they understand company policies, safety procedures, and Amazon's delivery requirements.
- Manage driver schedules, performance, and compliance with company policies.
- Address driver concerns, provide support, and foster a positive and productive work environment.
- Conduct regular performance reviews, provide constructive feedback, and implement strategies to motivate and retain high-performing drivers.
- Partner Management:
- Collaborate effectively with partner carriers to ensure seamless coordination and efficient operations.
- Monitor partner performance, address any issues or concerns, and ensure compliance with contractual agreements.
- Negotiate rates and contracts with partner carriers to optimize costs and maintain mutually beneficial relationships.
- Client Relationship Management:
- Act as the primary point of contact for Amazon, building and maintaining a strong working relationship based on trust and open communication.
- Ensure clear communication with Amazon regarding deliveries, schedules, and any potential issues.
- Proactively address Amazon's concerns and ensure their satisfaction with Amplitude Logistics' services.
- Financial Management:
- Oversee the company's profit and loss (P&L) statement, analyzing financial performance and identifying areas for improvement.
- Develop and implement strategies to increase revenue, reduce costs, and maximize profitability.
- Manage budgets and expenses effectively.
- Business Development:
- Identify and pursue new business opportunities to expand Amplitude Logistics' client base and service offerings.
- Develop and implement sales and marketing strategies to attract new clients and increase market share.
- Build and maintain relationships with potential clients and industry partners.
- Negotiate contracts and service agreements with new clients.
- Leadership and Team Development:
- Foster a positive and collaborative work environment that aligns with Amplitude Logistics' people-first culture.
- Promote teamwork, open communication, and mutual respect among employees.
- Provide leadership training and mentorship to develop employee skills and promote growth within the company.
- Oversee hiring processes, ensuring the company attracts and retains top talent.
- Continuous Improvement:
- Identify opportunities to improve operational processes, enhance efficiency, and reduce costs leveraging Technology
- Implement strategies to optimize resource utilization and streamline workflows.
- Stay abreast of industry best practices and new technologies to enhance operational effectiveness.
Qualifications:
- Hard Skills:
- University studies in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 5 years of experience in logistics operations, with at least 3 years in a management role.
- Extensive knowledge of Amazon Relay and its operational requirements.
- Proven experience in fleet management and routing optimization.
- Strong analytical, problem-solving, and decision-making abilities.
- Proficient in using logistics software and technology.
- Valid driver's license.
- Experience managing profit and loss (P&L) statements.
- Soft Skills and Competencies:
- Leadership: Ability to inspire, motivate, and guide a team towards achieving common goals.
- Communication: Excellent verbal and written communication skills, with the ability to effectively convey information and build rapport with diverse stakeholders (drivers, partners, clients).
- Interpersonal Skills: Ability to build and maintain positive relationships with a variety of individuals, fostering a collaborative and supportive work environment.
- Problem-solving: Ability to identify, analyze, and resolve complex issues effectively and efficiently.
- Decision-making: Ability to make sound judgments and decisions based on available information and analysis.
- Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
- Stress Management: Ability to remain calm and focused under pressure, handling challenging situations with composure.
- Adaptability: Ability to adjust to changing circumstances, embrace new challenges, and adapt strategies as needed.
- Emotional Intelligence: Ability to understand and manage emotions, both their own and those of others, to build strong relationships and navigate interpersonal dynamics effectively.
- Conflict Resolution: Ability to effectively address and resolve conflicts in a fair and constructive manner.
- Mentorship: Ability to guide and support the development of others, providing guidance and feedback to foster growth.
- Negotiation: Ability to effectively negotiate with partners and clients to achieve mutually beneficial outcomes.
Additional Skills (Preferred):
- Commercial Driver's License (CDL)
- Mechanical knowledge and experience troubleshooting vehicle issues.
- Familiarity with Arizona's transportation regulations.