Account Manager / Customer Success Manager

Job Description:

We are looking for a proactive and customer-focused Account Manager / Customer Success Manager with at least 2 years of experience managing client relationships, driving customer satisfaction, and ensuring long-term account success. This role serves as the main point of contact for clients, helping them achieve their goals while maintaining strong business partnerships.

Key Responsibilities:

Serve as the primary contact for assigned client accounts

Build and maintain long-term relationships with clients

Understand client needs and align solutions to business goals

Monitor account performance, engagement, and satisfaction

Conduct regular check-ins, follow-ups, and success reviews

Address client concerns, issues, or escalations promptly

Collaborate with internal teams (Sales, Operations, Support, Product)

Identify upsell or cross-sell opportunities when applicable

Ensure timely renewal of contracts and services

Maintain accurate client records and reports

Qualifications & Requirements:

At least 2 years of experience as an Account Manager or similar role

Proven experience handling client accounts and relationships

Strong communication and interpersonal skills

Ability to manage multiple accounts simultaneously

Customer-centric mindset with strong problem-solving skills

Experience using CRM tools (e.g., HubSpot, Salesforce, Zoho, etc.)

Strong organizational and time-management skills

Ability to work independently and collaboratively

Bachelors degree in Business, Marketing, or a related field is a plus

Preferred Skills:

Experience in B2B or SaaS environment

Data-driven decision-making and reporting skills

Basic understanding of sales, retention, and customer lifecycle

Familiarity with onboarding and account growth strategies