Customer Success Manager

Customer Success Manager | Hybrid/Remote Set up

We are looking for a proactive and customer-focused Customer Success Manager with at least 2 years of experience managing client relationships, driving customer satisfaction, and ensuring long-term account success. This role serves as the main point of contact for clients, helping them achieve their goals while maintaining strong business partnerships.

Schedule: Must be willing to work on a shifting schedule, including US business hours, as required.

Qualifications & Requirements:

• At least 2 years of experience as an Account Manager or similar role
• Proven experience handling client accounts and relationships
• Strong communication and interpersonal skills
• Ability to manage multiple accounts simultaneously
• Customer-centric mindset with strong problem-solving skills
• Experience using CRM tools (e.g., HubSpot, Salesforce, Zoho, etc.)
• Strong organizational and time-management skills
• Ability to work independently and collaboratively
• Bachelor's degree in Business, Marketing, or a related field is a plus

Key Responsibilities:

• Serve as the primary contact for assigned client accounts
• Build and maintain long-term relationships with clients
• Understand client needs and align solutions to business goals
• Monitor account performance, engagement, and satisfaction
• Conduct regular check-ins, follow-ups, and success reviews
• Address client concerns, issues, or escalations promptly
• Collaborate with internal teams (Sales, Operations, Support, Product)
• Identify upsell or cross-sell opportunities when applicable
• Ensure timely renewal of contracts and services
• Maintain accurate client records and reports

Preferred Skills:

• Experience in B2B or SaaS environment
• Data-driven decision-making and reporting skills
• Basic understanding of sales, retention, and customer lifecycle
• Familiarity with onboarding and account growth strategies
• Strong English communication skills, both written and verbal.

Benefits:

• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home