TIMPSON

Be the Voice of Kindness at Timpson House

At Timpson, we don't just 'handle complaints'—we provide solutions with heart. Based at our vibrant, open-plan Manchester HQ (Wythenshawe), youll join a family business that truly puts people first. From our on-site gym and swimming pool to our culture of trust, Timpson House is designed to help you thrive while you help our customers."

The Role: Customer Support Advisor

• The Goal: You are the bridge between our high-street services and our customers. Youll use empathy, initiative, and the famous Timpson 'Upside-Down Management' style to turn every query into a positive experience.
• The Package: £25,480 PA | 9 am - 5 pm | Full-time (On-site)
• The Perk-Rich Environment: Enjoy our on-site cafeteria, gymnasium, swimming pool, and free parking, all while being conveniently located on major tram and bus routes.
• Location: Wythenshawe, UK

What Youll Be Doing (Beyond the Basics):

• Connecting the Dots: Managing calls and correspondence across all our businesses. You aren't just answering phones; you are solving puzzles.
• Collaborative Problem Solving: Working with our National Workshops and department colleagues to ensure we deliver on our promises.
• Empathetic Communication: Turning emails and letters into meaningful conversations that restore customer confidence.

Who You Are:

While some knowledge of "Windows 7" is appreciated, what truly matters to us is your ability to connect with others. We are looking for:

• The Empath: You can put yourself in the customers shoes and find a way to help.
• The Problem-Solver: You thrive on using your initiative to tackle challenges, rather than just following a script.
• The Communicator: You convey warmth and clarity in your writing and speaking, making interactions feel personal and engaging.
• The Team Player: You thrive in a social, fast-paced office where we celebrate each others wins.

The Timpson Way (Your Benefits):

• Time for You: An extra day off for your birthday and a paid day for your childs first day at school.
• Rest & Reset: Access to our groups free holiday homes.
• Celebrating Life: A £100 bonus when you get married and regular social events.
• Peace of Mind: Annual salary reviews and 24/7 mental health & wellbeing support.

If youre ready to be the voice of kindness and make a difference in our customers' lives, we want to hear from you! 

Join the Timpson family and thrive in a supportive environment where your empathy and problem-solving skills will shine. Apply today and take the first step towards a rewarding career with us!