Account Manager (CSM)

Location: Fully Remote
Time Zone: Must work within US EST hours
Type: Full-time

About the Role

TikTal is hiring a Customer Success Manager / Account Manager to own the client relationship and revenue side of our influencer marketing campaigns. This is not a support role, it's a revenue generating, client facing position focused on growth, retention, and reactivation.

What You'll Do

• Act as the main point of contact for existing and active clients/brands, managing communication end to end
• Run day to day project management for active campaigns, including timelines, deliverables, and coordination between client and internal teams
• Drive revenue growth by identifying and executing upsell opportunities within your existing client portfolio
• Own client retention and contract renewals
• Build long term, trust-based relationships with brand stakeholders
• Work through a database of previous/inactive clients to re-engage them and convert them into active campaigns
• Track account health, flag risks early, and act before issues become churn

Who We're Looking For

• Minimum 5 to 7 years of experience in account management, client success, or a similar client facing revenue role
• Strong preference for candidates with direct experience in influencer marketing and/or digital advertising
• Solid understanding of campaign management workflows, from planning through execution and reporting
• Track record of managing a portfolio of clients and being accountable for retention and revenue outcomes, not just satisfaction
• Strong project management skills, able to run multiple campaigns simultaneously without dropping details
• Excellent written and verbal communication, comfortable leading client conversations independently
• Organized, proactive, and comfortable with outbound style outreach for the reactivation database
• Able to work within US EST time zone hours
• Comfortable working in a fully remote, distributed team environment

How Success Is Measured

This role is evaluated against three core metrics:

• Net Revenue Retention (NRR): net growth of your client portfolio, accounting for churn and upsell combined
• Client Retention Rate: clients retained at equal or higher contract value at renewal
• Reactivation Revenue: actual campaign revenue generated from re engaged dormant clients, not outreach volume alone