AST Property Manager

Position: Property Manager
Location: North West London, NW3
Salary: £35k - £40k Depending on experience
Start: ASAP

Responsibilities:

Our client, a well-established London-wide independent estate agent, is looking for an experienced Property Manager to manage a portfolio of approximately 150 properties from their head office in North West London.

Duties and responsibilities:

• Managing a property portfolio and ensuring landlords and tenants receive a high level of service.
• Liaising with branches to ensure properties are ready for move-in.
• Agreeing and managing landlord float funds for property-related invoices.
• Dealing promptly with routine and emergency maintenance issues, liaising with contractors, landlords, block managers and developers where required.
• Responding promptly and effectively to internal and external complaints.
• Processing and authorising contractor invoices and requesting additional funds from landlords where necessary.
• Ensuring effective communication between the company, landlords and tenants.
• Ensuring conditions attached to property licences are complied with.
• Dealing with insurance claims, including liaising with block managers, loss adjusters and contractors and arranging estimates.
• Inspecting properties, submitting reports to landlords and following up on any works or requirements.
• Reviewing check-out reports, quantifying deposit deductions and liaising with landlords and tenants to negotiate agreements.
• Submitting disputes to the Tenancy Deposit Scheme where necessary and responding to tenant disputes.
• Maintaining clear communication between Property Management, Lettings, Accounts and overseas offices.
• Working as part of the team to ensure landlords' and tenants' needs are met and excellent customer service is maintained.
• Ensuring ARLA Propertymark guidelines are followed.

Property Manager Specification:

• Ideally ARLA Propertymark qualified to Level 3, although this is not essential.
• Minimum 4 years' experience in a similar property management role.
• Experience dealing with maintenance issues, inspections, deposits and the Tenancy Deposit Scheme.
• Basic knowledge of heating and hot water systems, plumbing and electrical matters.
• Strong knowledge of Microsoft Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to problem solve, prioritise and manage time effectively.
• A strong focus on customer service and delivering the right results.
• Ability to work effectively as part of a team.

Should you wish to apply for this Property Manager position, please submit your CV along with a covering letter detailing your suitability for the role.