Night Concierge

Role: Night Concierge (Residential Development
Location: Fitzrovia, London​
Job Type: Full-Time, Permanent​
Working Hours: 7pm - 7am, 4 on 4 off
Salary: £30000

About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced, responsible and reliable candidate with previous experience working as a Residential or Hotel Concierge, to work at a high end boutique residential development in Fitzrovia, London

Key Responsibilities:

The Night Concierge will be working alone on shift, having sole responsibility for the smooth running of the development and the well being of its residents.

• Provide residents, visitors and guests with an outstanding, uncompromised and exceptional concierge experience at all times
• Be proactive in ensuring residents and their guests receive a warm, welcoming and engaging arrival and departure experience at the development
• Take ownership of the responsibility for catering to residents and guests needs, at every possible opportunity, providing a personalised experience for all
• Serve as a point of contact between residents and their guests, addressing inquiries and requests via phone, email, in-person, or other communication channels.
• Conduct regular patrols to identify and report faults or damage to building fixtures and fittings, including breaches of health and safety and security
• Maintain accurate records and logs for all resident-related activities, including mail delivery, issuing of keys and service requests.
• Ensure that service standards, operating procedures, and quality assurance protocols are consistently followed.
• Proactively address issues before escalation and engage in effective problem resolution.

Qualifications and Experience:

All applicants for this Night Concierge must meet the following criteria

• Previous experience in Hotels or Residential Front of House roles preferred
• Previous experience in a position of significant trust and responsibility, with the confidence and experience to be the sole person responsible in an emergency
• Someone mature, conscientious, reliable
• Outstanding personal presentation, to the finest detail
• Exceptional communication skills, encompassing superb vocabulary, articulation and pronunciation of the English language
• Excellent interpersonal, rapport and relationship building skills
• Superb problem solving skills, with the ability to multi task whilst under pressure
• Ability to maintain discretion, professionalism, and confidentiality at all times.

Due to the high volume of applications, only successfully shortlisted candidates will be contacted, usually within 5 business days of their application.