Estate Manager

Role: Estate Manager High-End Residential Property
Location: Canary Wharf, London?
Job Type: Full-Time, Permanent?
Working Hours: Monday to Friday 45 hours per week
Salary: £46k

About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced Estate Manager on behalf of our client, a high-end Residential High Rise property located in the heart of the financial district of London, Canary Wharf.?

Role Overview: The Estate Manager will be responsible for overseeing the day-to-day operations, maintenance, and safety of a luxury residential property of circa 400 apartments. the development offers residents the exclusive use of a pool, spa, gym, and private club facility. This role requires a proactive individual with a keen eye for detail, ensuring that the property meets the highest standards of service and compliance.?

Key Responsibilities:

1. Team Supervision & Training

• Supervise and support the Concierge team; provide desk cover when needed.
• Conduct continuous training and ensure team compliance with company SOPs.
• Read daily front desk diary and provide updates to Estate Manager.

2. Resident & Visitor Services

• Maintain a well-organised parcel room and manage package tracking.
• Assist with apartment access coordination (e.g., servicing schedules).
• Monitor and manage key handling and resident access systems (fobs, transmitters).

3. Operational Oversight

• Perform routine inspections; log and report maintenance, cleaning, and H&S issues.
• Liaise with the Cleaning Supervisor to uphold cleanliness standards.
• Oversee car park operations and liaise with parking patrol services.
  

4. Administration & Compliance

• Keep leaseholder and resident records up to date.
• Monitor and action Concierge emails promptly.
• Review, archive, and manage operational log sheets and files.
• Ensure office supplies and communal area essentials (e.g., light bulbs) are stocked.
  

5. Communication & Reporting

• Attend senior management meetings and prepare reports as required.
• Be available out of hours if necessary.
• Investigate and resolve package-related issues; communicate progress to Estate Manager.

Person Specification:

All applicants for this Estate Manager role, must meet the following criteria :

• Strong leadership and communication skills
• Detail-oriented with excellent organisational abilities
• Proactive problem-solver with customer service focus
• Reliable and flexible, including availability for out-of-hours support
• Proven experience in an Estate Manager role within the residential leasehold sector
• Preferably experience within high-end, Highrise residential properties, but not essential
• Good knowledge of building systems, maintenance procedures, and safety regulations.?
• Excellent organizational and leadership skills, with the ability to manage multiple tasks effectively.
• Exceptional communication and interpersonal skills, with a focus on customer service.?
• IWFM, TPI, NEBOSH, IOSH qualifications and memberships highly desirable

Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role. Please apply through the Thomas Webb recruitment portal or contact us directly for more information.