Day Concierge

Job Title: Day Concierge Luxury Residential Development
Location: Canary Wharf
Hours: full time, 4 days on, 4 days off, 7:30am - 7:30pm

Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking exceptional candidates experienced in delivering 5 star services to to work at a Luxury Residential development in Canary Wharf.

As the first point of contact for residents and visitors, the Day Concierge will play a crucial role in delivering exceptional service and ensuring the smooth operation of the building's front-of-house services.

Key Responsibilities:

• Warmly welcome and assist residents and guests, providing a high level of customer service.
• Manage and log deliveries and collections, notifying residents promptly.
• Handle key access requests using the Traka key system, ensuring security protocols are followed.
• Address resident queries and report maintenance issues to the appropriate teams.
• Provide information and recommendations about local amenities and services in the Canary Wharf area.
• Oversee the booking and preparation of communal facilities, ensuring they are clean and ready for use.
• Support private events in communal areas, coordinating with residents and external providers.
• Conduct regular patrols of the building, reporting any defects or safety concerns.
• Act as the primary contact for out-of-hours emergencies, such as leaks or power outages.
• Perform Fire Marshal duties during emergencies
  
  
  

Requirements:

• Previous experience in a concierge, front-of-house, or customer-facing role, preferably in a residential setting.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using concierge systems and Microsoft Office applications.
• A proactive approach to problem-solving and a commitment to delivering outstanding service.?
• Knowledge of the local area and amenities

Please note that due to the high volume of applications, only shortlisted candidates for this Day Concierge role will be contacted.