Day Concierge

Job Title: Day Concierge
Location: Nine Elms, South West London
Hours: 42 hours per week (12-hour shifts, 7am7pm, Pitman rota)
Salary: £32,000 per annum

Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for Londons most prestigious residential developments. We are currently seeking an experienced and impeccably presented Day Concierge to join a landmark super prime residence in Battersea.

This is an outstanding opportunity for a service-driven professional with a background in five-star hotels, private members clubs, or luxury residential settings to deliver an exceptional concierge experience for ultra-high-net-worth residents and their guests.

Key Responsibilities:

• Deliver a consistently warm, engaging, and professional welcome to all residents, visitors, and guests
• Take full ownership of resident needs and requests, providing highly personalised service at every opportunity
• Act as a central point of contact for all resident communications, handling enquiries via phone, email, app, and face-to-face
• Provide curated local recommendations and assist with bookings for restaurants, wellness services, transport, and entertainment
• Coordinate luxury lifestyle requests such as private catering, tickets, or bespoke services
• Conduct routine building patrols, reporting health, safety, or maintenance issues promptly
• Maintain accurate records across all areas of service including parcel management, visitor logs, and key access control
• Operate internal systems (e.g. SPIKE, BuildingLink, or equivalent) efficiently to manage resident bookings and service requests
• Ensure amenity spaces are consistently clean, well presented, and prepared for resident use
• Support with resident move-ins/outs and facilitate smooth transitions for new arrivals
• Maintain a pristine front-of-house presence at all times, including assistance with events and show rounds
• Proactively resolve service issues before escalation, contributing to a calm and professional environment

Candidate Requirements:

• Minimum 2 years experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel, exclusive private club, or super prime residential setting
• Immaculate personal presentation and excellent command of spoken and written English
• Confident communicator with the ability to build trust and rapport with discerning residents
• Proactive, calm under pressure, and meticulous in attention to detail
• Discreet and professional at all times, with a strong understanding of privacy and confidentiality
• Capable of managing multiple priorities while maintaining a high standard of service
• Mandarin or other additional language skills are welcomed but not essential
• Eligible to work in the UK

Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding.