Float Concierge

Job Title: Float Concierge (Night & Day Shifts)
Location: Liverpool Street, City of London
Rotating schedule based on a repeating 8-day cycle 4 days on, 4 days off
Average Weekly Hours: Approximately 42 hours
Shift Times (rota-based): Night Shift: 19:30–07:30
Day Shifts: 07:00–19:00 / 07:30–19:30 / 08:00–20:00
Salary: £31,000 per annum

Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for London's most prestigious residential developments. We are currently seeking a polished and highly adaptable Float Concierge to join a landmark luxury residence.

This is an excellent opportunity for a service-led professional with experience in five-star hotels, private members clubs, or high-end residential developments. The role will primarily cover night shifts, with flexibility to support day operations when required, ensuring a seamless 24-hour concierge service for residents.

Key Responsibilities:

Deliver a consistently warm, professional, and personalised service to residents, guests, and visitors
Act as a central point of contact for all resident interactions, managing requests via phone, app, email, and in person
Provide tailored lifestyle and local recommendations, coordinating bookings and bespoke services where required
Maintain the safety and security of the building through regular patrols, monitoring access, and following all procedures
Carry out internal and external inspections, reporting and escalating any maintenance, health, or safety concerns
Manage all parcel, post, and delivery processes, ensuring accurate logging and timely resident communication
Maintain precise records for keys, fobs, access cards, and visitor logs in line with security protocols
Respond effectively to incidents or emergencies, acting as the main point of contact during night shifts when senior management is not present
Support the planning and coordination of resident events and activation of amenity spaces
Build strong relationships with local businesses and service providers to enhance the resident experience
Assist with onboarding and training of new team members where required
Ensure all front-of-house and communal areas are maintained to impeccable standards at all times
Keep detailed daily logs of incidents, requests, and shift handovers, ensuring continuity of service
Adhere to all health & safety procedures, including fire safety, manual handling, and emergency protocols

Candidate Requirements:

Minimum 2 years' experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel, private members club, or high-end residential development
Experience working night shifts or in a 24-hour operation is highly desirable
Immaculate presentation with excellent communication skills, both written and verbal
Highly organised, reliable, and adaptable with the ability to work across both day and night shifts
Proactive and intuitive approach to service, with strong attention to detail
Calm under pressure, with the ability to manage incidents and prioritise effectively
Discreet and professional at all times, with a clear understanding of confidentiality and data protection
Confident using concierge or property management systems such as SPIKE, BuildingLink, or similar
Additional language skills are advantageous but not essential
Eligible to work in the UK

Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding.