Lettings Administrator & Personal Assistant to Director

Location: South West London
Salary: £32,000 – £37,000 per annum, depending on experience
Hours: Monday – Thursday, 9:00am – 6:00pm | Friday, 9:00am – 5:30pm
Start Date: ASAP
Position: Full-time, Permanent

The Opportunity

Our client is a well-established, independent London estate agency with a long-standing reputation within the residential property market. With an extensive network of London offices and a strong focus on delivering a personal, professional service, they have built lasting relationships with landlords, tenants and property owners.

They are now looking for a highly organised and proactive Lettings Administrator & Personal Assistant to provide comprehensive administrative support to the lettings department and work closely with the Director.

Key Responsibilities

Lettings Administration:

• Arranging and coordinating gas safety and electrical safety certificates.
• Preparing and issuing tenancy agreements.
• Carrying out referencing for prospective tenants.
• Coordinating tenancy check-ins and check-outs.
• Arranging property photography and floor plans.
• Organising check-out appointments and liaising with relevant parties.
• Submitting and following up on insurance claims.
• Liaising with landlords and tenants to obtain the necessary documentation.
• Providing general administrative support to the lettings negotiators.
• Ensuring tenancy paperwork and compliance documentation are kept up to date.

Personal Assistant Duties:

• Providing day-to-day administrative support to the Director.
• Managing the Director's diary and coordinating appointments and meetings.
• Organising travel arrangements and meeting schedules.
• Corresponding with clients and handling communications on behalf of the Director.
• Assisting with complaints and ensuring matters are followed up appropriately.
• Managing expenses, petty cash and associated administration.
• Handling ad hoc administrative tasks as required.

Candidate Requirements

• A minimum of 1–2 years' experience in a Lettings Administrator, Lettings Coordinator or Tenancy Coordinator position.
• A good understanding of the lettings process, including tenancy agreements, referencing and compliance requirements.
• Excellent organisational and time-management skills, with the ability to prioritise a busy workload.
• Strong attention to detail and accuracy.
• Confident communication skills, with the ability to liaise professionally with landlords, tenants, clients and colleagues.
• A proactive, positive and can-do attitude.
• Comfortable working in a fast-paced environment where priorities can change throughout the day.
• Someone who enjoys supporting others, takes initiative and is always willing to get involved.

This is an excellent opportunity to join an established London estate agency in a varied role combining lettings administration and direct support to the Director.