Day Concierge

Job Title: Day Concierge
Location: Queensway, W2
Hours: 12-hour shifts on a 4 days on / 4 days off rota
Salary: £32,500 per annum

Thomas Webb Recruitment is a specialist consultancy connecting premium residential developments with outstanding front-of-house professionals. We are currently seeking two well-presented, articulate, and service-driven Day Concierges to join the team at a brand-new super-prime residential development in Queensway.

Key Responsibilities

• Deliver a warm, professional, and personalised front-of-house service at all times
• Act as the first point of contact for residents, visitors, and prospective buyers
• Maintain a polished and immaculate appearance in line with super-prime standards
• Provide a five-star concierge service, ensuring every interaction reflects the development's premium branding
• Assist with the smooth running of the building during the sales launch period
• Respond promptly and professionally to resident and client requests
• Support the team in maintaining a high level of security, reporting any concerns appropriately
• Ensure communal and reception areas are always presented to the highest standard
• Liaise with internal teams and external contractors to ensure seamless service delivery
• Handle queries and requests efficiently, escalating where necessary
• Maintain strong working relationships with residents, colleagues, and stakeholders
• Uphold health and safety standards at all times

Candidate Requirements

• Previous experience as a Concierge within a 5-star residential or luxury hospitality environment
• Well-spoken with excellent verbal and written communication skills
• Immaculate presentation and a strong sense of professionalism
• Proven ability to deliver a high level of customer service
• Confident engaging with high-net-worth individuals and prospective buyers
• Strong attention to detail and a proactive approach
• Ability to remain calm, composed, and professional under pressure
• Team player with a positive and flexible attitude
• Reliable, punctual, and highly dependable
• Eligible to work in the UK