Front Desk Agent - Charlotte, NC

Pay: $15.00 to $17.00 per hour based on experience. Type: W-2 part-time. Location: Charlotte, NC and Mecklenburg, Cabarrus, Union, Gaston and York counties.

The role

You staff hotel front desks: check-in and check-out, reservations, guest requests, and the property's PMS. Shifts cover vacations, call-outs and peak periods at hotels across the market.

Charlotte is our next full market: uptown hotels, the convention district, University City, and the clubs and venues around the region.

What you do

• Check guests in and out and handle reservations
• Resolve guest requests and route issues
• Work the property's PMS accurately
• Keep the lobby and desk presentable

What we need

• 6 or more months of hotel front desk or guest services experience; PMS experience (Opera, OnQ, Fosse or similar) preferred
• Black professional pants or slacks, black closed-toe non-slip shoes, professional grooming and appearance
• Reliable transportation and a working smartphone
• Eligible to work in the United States (I-9 and E-Verify)

What you get

• $15.00 to $17.00 per hour based on experience, W-2, paid biweekly by direct deposit
• Paid training before your first shift
• A written promotion path: front desk to front office supervisor to night auditor or manager
• Captain School, our paid leadership program, for people who want to lead
• Resume rewrite and mock interviews for everyone on the roster
• Schedules posted ahead; we tell you what the next 30 days of hours look like before you commit
• Shifts across Mecklenburg, Cabarrus, Union, Gaston and York counties

Who we are

The Wilkinson Firm is a premium hospitality and event staffing employer. Every hire is a W-2 employee, not a contractor: taxes handled, workers' compensation, and a real pay stub. We train before the first shift, run a paid leadership program called Captain School, rewrite your resume, run mock interviews, and promote from inside. Our clients are hotels, conference centers, caterers and venues. We consider qualified applicants with criminal histories. The Wilkinson Firm is building a 100-person W-2 hospitality team in the Charlotte market by the end of 2027, and this role is part of it.

How to apply

Apply with a resume or a short work history. We respond to every application and we hire year-round.