PEOPLE AVENUE

Payroll & Consultant Care Coordinator

Education Staffing Client | Remote (Offshore-Delivered) | Full-Time

ROLE OVERVIEW

Role Title: Payroll & Consultant Care Coordinator

Team: Payroll & Consultant Experience

Reporting Line: Client Account Manager & People Avenue Payroll Lead

Work Setup: Remote, offshore-delivered through People Avenue

Shift: Standard client business hours, aligned to weekly/bi-weekly payroll cycles

ROLE PURPOSE

This role manages accurate, on-time payroll for the client's placed education consultants and serves as their primary point of contact throughout the assignment. It combines payroll administration with a genuine consultant-care mindset, ensuring every consultant is paid correctly and on time, and feels supported, valued, and heard while working in the field.

The Coordinator is a critical link between consultants, internal recruiters, and the finance team, helping ensure a smooth, positive experience from first paycheck through end of assignment.

KEY RESPONSIBILITIES

Payroll Processing

• Collect, review, and approve timesheets, ensuring proper approvals and correct pay rates, sick leave, non-student days, expenses, and stipends are applied

• Resolve payroll discrepancies quickly and communicate clearly with consultants throughout the process

• Ensure compliance with wage and hour laws across the multiple states in which consultants are placed

• Process new hire payroll setup, pay rate changes, deductions, and terminations accurately in the payroll system

Consultant Care & Support

• Serve as the go-to point of contact for placed consultants' pay, benefits, and general assignment questions

• Proactively check in with consultants throughout their assignment to ensure a positive experience and catch issues early

• Respond promptly and empathetically to consultant concerns, escalating to recruiters or leadership when needed

• Support consultant retention by building trusted, responsive relationships throughout the assignment lifecycle

Benefits & Documentation Support

• Assist consultants with benefits enrollment questions and coordinate with benefits providers as needed

• Maintain accurate consultant pay and employment records in compliance with company and legal requirements

• Support year-end payroll processes

• Track and manage assignment extensions, rate changes, and end-of-assignment offboarding from a payroll perspective

Cross-Functional Coordination

• Partner with recruiters and account managers to ensure smooth transitions from placement to active payroll status

• Communicate with school district contacts as needed on timesheet approvals or billing-related payroll questions

• Flag recurring payroll or consultant-experience issues to leadership and help recommend process improvements

KEY METRICS & SUCCESS INDICATORS

• Payroll accuracy rate (error-free pay runs)

• On-time payroll processing rate across all pay cycles

• Average time to resolve payroll discrepancies

• Consultant satisfaction / retention indicators over the assignment lifecycle

• Compliance rate with multi-state wage and hour requirements

COMPETENCIES & ATTRIBUTES

• Strong attention to detail and comfort working with pay rates, timesheets, deductions, and compliance requirements

• A warm, service-oriented communication style — this role is equal parts numbers and people

• Able to manage a high volume of consultants and payroll cycles without sacrificing accuracy

• Comfortable learning and working within payroll and ATS/HRIS systems

• Self-motivated and disciplined enough to work effectively in a remote environment

QUALIFICATIONS & EXPERIENCE

• Experience in payroll processing, ideally in a staffing, healthcare, or education services environment

• Familiarity with multi-state payroll and wage/hour compliance is a strong plus

• Prior experience supporting a contingent, 1099, or field-based workforce is a plus

WORK ARRANGEMENT

Full-time, remote position delivered through People Avenue, aligned to weekly/bi-weekly payroll cycles, with availability during standard business hours to support consultants and resolve time-sensitive payroll issues.