Salesforce Industries Architect – Comms Cloud (Vlocity)

Location: Sydney, Australia
Experience: 10–12 Years
Employment Type: Permanent

Role Overview

We are looking for an experienced Salesforce Industries Architect – Comms Cloud (Vlocity) to lead technical and functional architecture for Salesforce implementations within the Telecommunications industry.

Key Requirements

• 10–12 years of overall Salesforce CRM implementation experience.
• 5+ years of hands-on experience with Salesforce Communications Cloud / Vlocity.
• Strong Telecommunications industry experience.
• At least one end-to-end Salesforce Industries (Vlocity) implementation, preferably in Telecom.
• Strong knowledge of CPQ, Order Management, EPC and CLM on Vlocity.
• Hands-on experience with OmniStudio, including OmniScripts, DataRaptors, Integration Procedures and Cards.
• Strong Salesforce development knowledge across Apex, SOQL/SQL, XML/JSON, Visualforce, JavaScript, SOAP and REST APIs.
• Experience in legacy CRM/system migration to Salesforce/Vlocity.
• Strong Salesforce configuration, integration and development capabilities.
• Salesforce Communications Cloud certification is preferred/required.

Key Responsibilities

• Provide technical architecture, oversight and governance for Salesforce/Vlocity projects in the Telecom domain.
• Lead technical and functional design sessions and define scalable Salesforce/Vlocity solutions.
• Architect and develop solutions using Apex, Lightning Web Components, Visualforce and related technologies.
• Design and implement Vlocity solutions using Industry Console, OmniStudio, Cards, OmniScripts, DataRaptors, Integration Procedures and Product Modelling.
• Lead custom development, integrations and data migration activities.
• Mentor technical teams and provide guidance on Salesforce/Vlocity development and integration best practices.
• Support delivery teams in resolving complex technical and architectural challenges.
• Promote best practices, reusable solutions and continuous improvement across the Salesforce/Vlocity ecosystem.

Must-Have Skills

• Salesforce Industries / Communications Cloud (Vlocity)
• Telecommunications domain experience
• CPQ, Order Management, EPC & CLM
• OmniStudio / OmniScripts / DataRaptors
• Salesforce configuration & development
• Apex, LWC, SOQL, REST/SOAP integrations
• End-to-end Salesforce/Vlocity implementation experience

Good to Have

• Agile certification
• Experience leading large-scale Salesforce transformation or migration programs