General Manager (GM)

The General Manager will lead and oversee all operational, administrative, and strategic aspects of the organization. The role requires a strong background in the technical or recruitment industry, with proven experience managing cross-functional teams, supporting business operations, and building strong client relationships. The GM will also be responsible for creating high-level documents and contracts, as well as implementing effective reporting and analysis frameworks.

Key Responsibilities:

Strategic Leadership & Operations Management

• Oversee and coordinate all organizational functions including Operations, IT, Sales, Recruitment, and support teams.
• Develop and execute strategies to improve operational efficiency and business performance.
• Ensure processes, policies, and procedures are standardized across departments.

Client Relationship & Business Development

• Build and maintain strong relationships with clients and key stakeholders.
• Oversee client engagement strategies to ensure satisfaction, retention, and growth.
• Support sales and recruitment teams in client presentations and proposal development.

Document Management & Contract Oversight

• Prepare, review, and manage high-level documents including contracts, agreements, and strategic reports.
• Ensure compliance with legal, regulatory, and internal requirements.
• Maintain confidentiality and accuracy in all documentation.

Team Leadership & Support

• Lead, mentor, and support department heads across Operations, IT, Sales, and Recruitment.
• Facilitate collaboration across teams to achieve business objectives.
• Drive performance management, training, and professional development initiatives.

Reporting & Analysis

• Develop and maintain reporting frameworks for operational, financial, and business performance.
• Analyze data to provide actionable insights for management decisions.
• Monitor KPIs, identify trends, and implement improvements.

Technical/Industry Expertise

• Leverage experience in the technical or recruitment industry to guide business strategy.
• Stay updated with industry trends, market dynamics, and regulatory requirements.
• Provide thought leadership and strategic input for business growth initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Management, HR, IT, or related field; MBA preferred.
• Proven experience (8–12 years) in a senior management role within the technical or recruitment industry.
• Experience managing cross-functional teams across Operations, IT, Sales, and Recruitment.
• Demonstrated ability in client relationship management, contract creation, and high-level document preparation.

Key Skills and Competencies:

• Strong leadership and people management capabilities.
• Excellent analytical, reporting, and decision-making skills.
• Exceptional communication and interpersonal abilities.
• Ability to balance strategic planning with operational execution.
• High attention to detail and organizational skills.

Performance Metrics:

• Operational efficiency and cross-functional team performance.
• Client satisfaction, retention, and growth.
• Accuracy and timeliness of reporting and analysis.
• Business process improvement and cost management.