Operations/Business Development Manager

Job Title: Operations/Business Development Mgr

About the Role:

We are seeking a commercially driven and results-oriented Operations/Business Development Manager to oversee commercial performance, monitor key business metrics, and support the achievement of financial and operational objectives. The successful candidate will assist with budget development, performance reporting, and strategic planning while driving sales and marketing initiatives, managing key client relationships, and identifying opportunities for business growth. This role is ideal for an experienced leader with a strong background in the Food & Beverage, Hospitality, or Alcohol Beverage industry, excellent commercial acumen, and the ability to lead cross-functional teams to deliver measurable business results.

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Purpose of the Job:

• Business Development of our consumer offerings with a primary focus on Corporate Events
• Relationship management across existing Customer Base to Grow footfall to 5000 per month
• Triple revenue within Two Years whilst supporting growth opportunities at future satellite Taprooms at Falmouth Pier, Montego Bay, Ocho Rios & Negril.
• Understanding the requirements of existing customers to ensure their needs are consistently being met.
• Customer & Consumer facing representative for Company
• Custodian of Company's Image ensuring location remain aspirational to current and future customers.

Main Duties and Responsibilities:

• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth within the next 2/3 years.
• Conduct market research and analysis to create detailed business plans on commercial strategies to grow footfall and revenues.
• Visible Business Facing representative for Company, understand the requirements of B-to-B customers and consumers at the Brewery.
• Manage Social Media content on behalf of Company using key matrix to improve customer relationships (new and existing).
• Collaborate and coordinate with diverse teams (Brewing, Kitchen, Golf Club, Sponsors and Strategic Partners to deliver win-win results etc.)
• Monitor performance of commercial activities using key metrics and prepare reports as necessary
• Assist in setting financial targets and budget development and monitoring
  

Required Qualifications:

• 5 years' Experience in Food & Beverage, Marketing and Hospitality Industry
• Proven experience as Operations Manager, Project Manager or other relevant roles
• Proven experience in sales and/or marketing and managing relationships with key clients
• In-depth understanding of market research methods and analysis
• Solid knowledge of performance reporting and financial/budgeting processes
• Commercial awareness partnered with a strategic mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Bachelor's Degree business administration, finance, or relevant field; MSc/MA is a plus
• Getting Things Done.

Nice to Have:

• 5 years' experience in Sales & Marketing preferable in Food & Beverage
• Knowledge of Alcohol Beverage Industry
• Knowledge of Hotel & tourism Industry
• Strong organisational, leadership and time management skills
• Good communication and interpersonal skills
• Strong decision-making skills
• Ability to work in teams as well as being unsupervised
• Meticulous and detail oriented. Analytical and problem-solving skills

What we Offer:

• Competitive salary and performance-based incentives
• Opportunity to work with a dynamic and growing organization
• Exposure to strategic, high-impact business initiatives
• Opportunity to work with leading brands and key industry stakeholders
• Comprehensive employee benefits package (where applicable)
• A culture that values innovation, teamwork, and excellence