Technical Analyst

Responsibilities

• Technician -   Level 1
• Provide support, monitor, and maintain First Caribbean production systems, products, and applications. For greater certainty, Resource will provide Services for all aspects of technology including communications infrastructure.

Resource shall:

• Provide 24/7 support of the unit's specialty to ensure continuous availability of First Caribbean's services to its internal and external clients.
• Provide support for ABMs, communications equipment, servers, desktops, laptops, and all other Technology equipment.
• Allow viewing of video camera footage.
• Support the production platforms by timely resolution of normal application/system problems including conducting problem determination, ownership, root cause, research, and selection of solutions (seeking support from other staff and/or the vendor as appropriate).
• Implement changes based on client and customer readiness as well as systems readiness in accordance with established change management processes.
• Adhere to ITIL standards, practices, processes and procedures.
• Despite change, maintain confidentiality, availability, and integrity of all systems and data as per best practice.
• Meet deadlines and provide acceptable service levels in conjunction with changing priorities.
• Anticipate the potential short and long-term implications of decisions.
• Operate in a rapidly changing environment as to needs, technology, and methods employed.