JOB DESCRIPTION

Core Functions:

The ideal candidate aids the company to provide their clients with an immaculate, competent experience by actively and attentively engaging with them to secure subscriptions. To serve partners, the incumbent is responsible, self-driven, and enthusiastic. They also actively seek out numerous chances to further the objectives of the business. With strong problem-solving abilities and a solution-focused mindset, the perfect applicant can find new ways to meet and beyond the requirements for this role.

Education/Experience:

CSEC/CAPE Level Proficiency

Prior Sales and/or Collections experience.

Prior Call Centre experience an asset.

Eloquent speaker.

Knowledge of Microsoft Office Suite, in particular, Microsoft Excel

Specialized Skills, Techniques/Learned Disciplines:

• Knowledge of Customer Service Principles
• High degree of accuracy and attention to detail
• Ability to work in a fast-paced environment
• Strong time management skills
• Professionalism in dealing with all clients
• Effective Communication skills
• Effective Team player
• High degree of honesty & integrity
• Effective Problem-Solving Skills

Special Conditions Associated with the Job:

Normal office environment

User-friendly and Ergonomically workstation outfitted with telephone, headset, email access.

Might be required to work extended hours

REPORTING RELATIONSHIPS:
Directly: Supervisor
Indirectly: Company Manager/CEO

JOB DESCRIPTION, DUTIES AND RESPONSIBILITIES

1. OUTBOUND CLIENT CALLS AND CONTACTABILITY (60% of your time)
Facilitate and engage outbound calls to companies and clients daily for signups.
Execute routine follow-up calls and through other means to prospective and new companies.
Actively manage company engagement with calls and emails to secure buy-in
PERFORMANCE CRITERIA
Meets daily and weekly targets arranged with Supervisor.

2. COMPANY OUTSOURCING (35% of your time)
Source prospective companies and clients from online, local and international platforms for contacting and onboarding.
Utilize platforms such as LinkedIn, Career Jamaica, The Sunday Gleaner, Caribbean Jobs weekly to source prospective companies.
Receive and document referrals by other companies to contact.
PERFORMANCE CRITERIA
Meets daily and weekly targets arranged with Supervisor.

3. REPORTING (5% of your time)
Provide weekly reports to supervisor on outbound call performance, referrals, outsourcing and other KPIs deemed necessary.
PERFORMANCE CRITERIA
Reports are submitted each Friday at 12:00PM to Supervisor

4. Perform any other job-related duties assigned