Technical Analyst

Job brief

We are seeking a Technical Analyst to join our exciting team. The ideal candidate will provide support and maintain our production systems and applications.

Responsibilities

• Provide 24/7 support of the unit’s specialty to ensure continuous
  availability of the organization's services to its internal and external
  clients.
• Provide support for ABMs, communications equipment, servers, desktops, laptops and all other Technology equipment.
• Allow viewing of video camera footage.
• Support the production platforms by timely resolution of normal application/system problems including conducting problem determination, ownership, root cause, research and selection of solutions (seeking support from other staff and/or the vendor as appropriate).
• Implement changes based on client and customer readiness as well as systems readiness in accordance with established change management processes.
• Adhere to ITIL standards, practices, processes and
  procedures.
• Despite change, maintain confidentiality, availability and integrity of all systems and data as per best practice.
• Meet deadlines and provide acceptable service levels in conjunction with changing priorities.