Dispatcher

Job Description/Responsibilities

The Dispatcher will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner. They will review the crews routes for the best solutions based on priority, customer satisfaction, and our service delivery mandate. Schedules and dispatches drivers to appropriate locations based on client requests or pre-determined schedules. Determines the most efficient routes for each unit and assists with consolidating assignments for seamless and efficient operations. Receives and processes client requests and ensures that queries/complaints are addressed in a timely and accurate manner. Anticipates complications along routes and at the assigned destinations to communicate delays and route changes as necessary. Identifies and reports any priority issues/challenges to the Supervisor or any other relevant stakeholders in a timely manner. Prepares daily route reports on clients vs. units performance. Periodically audit the status of jobs to ensure the schedule is maintained. Accesses and update client information as required. Effectively communicates with drivers and the customer service department Handles the pick-up or delivery requests for the entire network Maintains a 99.9% service delivery rate/pick-up rate Maintains a unit log of service interruptions (late start etc.) Determines priorities according to procedures/protocols based on unit availability by liaising with the operations team. Provides units with information on any obstacles that may impact their route Performs other related duties as assigned.

Job Requirements

A Degree in Business Management or a related field/ equivalent work experience Experience in a customer service environment would be an asset. Flexible working hours/ability to work on shift late nights and weekends. Ability to multitask. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with the proven ability to meet deadlines. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Strong organizational skills to prepare and assign routes. Basic understanding of the geographical area and mapping programs to facilitate efficient routing and re-routing. Tech-savvy individual (Microsoft Suite, dispatching software, google maps) Flexible working hours/ability to work on shift late nights and weekends

Experience Level

Entry Level (<2y experience)