Cashier/Server

JOB SPECIFICATION AND DESCRIPTION

POSITION TITLE : Cashier/ Server

REPORTS DIRECTLY TO : Store Manager

DEPARTMENT : Branch Operations

Must have at least two (2) years working experience as a cashier

High School level education with at least 4 subjects

Basic Computer skills and knowledge

Good math skills

Stay guest focused and nurture an excellent guest experience

Ensure workspace is clean and clear for service at all times

Comply with the organizations rules, policies and procedures

Alerting the manager if needed for emergencies or security breaches

Integrity and good interpersonal skills

Must be detailed oriented and have the ability to multi-task

Ability to be efficient and productive in a fast-paced environment

Must have enthusiasm and possess excellent customer service skills

Enjoy working with people and possess a friendly, professional and outgoing personality

Excellent communication skills

Must be a team player

Must have excellent time management skills

Keep workspace clean and presentable at all times

Cooperate and communicate with staff, customers and management

Adhere to all relevant health and safety government rules and all customer service guidelines

Ability to effectively respond to questions from managers, employees, members and general public

Ability to apply common sense and initiative to carry out instructions in written, oral or diagram format

While performing duties of the job, you will be required to stand for long periods throughout the day

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the restaurant

Adhere to timing standards for products and services

Serve the Guest in an accommodating manner

Must know all food liquor, beer, wine and retail offered

Keep up with restaurant trends

General Responsibilities

Deliver professional and optimal experience for the clients

Must be detailed oriented

Maintain professional conduct and appearance at all times

Have a welcoming and professional attitude to clients and staff alike

Maintain a positive attitude and contribute toward a cohesive harmonious work environment

Effectively inform and educate the clients about all services and retail products

Be flexible when needed to assist

Be flexible with your schedule, in order to support the needs of the company

Have complete knowledge and understanding of all the special areas and services offered

Uphold the integrity, professionalism, and high standards of the company

Communicate to the manager regarding all queries and concerns, as they relate to both staff and client

Actively promote facility, through utilization of upselling and cross selling techniques

Professionally and courteously handle all clients and their complaints and always report same to management

Provide accurate, appropriate and immediate responses to all requests from our clients

Show initiative and responsibility without the presence of a supervisor within the scope of your expectations

Use initiative to know when to escalate client issues, complaints or concerns to Supervisors and or management

Attend all meetings and training

Assist in all areas as needed by the manager and or Supervisor