Front Desk Receptionist

POSITION: Front Desk Receptionist / Director of First Impressions

JOB TYPE: Full-Time, Maternity Leave

LOCATION: Grande Prairie, Alberta

The Agency is assisting Royal LePage The Realty Group Property Management in the recruitment of a full-time Director of First Impressions to cover a maternity leave. At Royal LePage, they take pride in providing exceptional service to property owners, tenants, and the community. As the Director of First Impressions, you will play a crucial role in ensuring their office operates smoothly, and clients feel welcomed and supported.

JOB SUMMARY:
We are seeking a detail-oriented, organized, and personable Front Desk Receptionist to manage daily operations of the property management office. This pivotal role requires strong communication skills, multitasking abilities, and a professional demeanor, as you are the first point of contact for clients, tenants, and vendors.

RESPONSIBILITIES:

• Warmly greet all visitors and callers, ensuring a positive first impression of our office

• Answer and direct phone calls professionally, using proper scripts and procedures

• Respond to email and social media inquiries promptly and accurately

• Direct maintenance and rental inquiries to the appropriate department or online system

• Open and close the office, including forwarding/unforwarding phones, preparing the cashdrawer, and ensuring all systems are operational

• Maintain a clean, tidy, and organized reception area

• Monitor office supplies, keeping inventory up to date and restocking as necessary

• Process lease renewals, tenant paperwork, and property information with precision

• Create and organize tenant and owner binders, ensuring all documentation is accurate

• Handle payments, write receipts, and manage petty cash

• File and manage tenant and owner records, following office protocols

• Manage mail and dropbox items daily

• Work closely with property managers, finance, and maintenance staff to address client and tenant needs.

• Assist with preparing eviction notices, non-renewals, and other critical tenant communications

• Support seasonal and special projects, including holiday gift campaigns and fundraising initiatives

REQUIREMENTS:

• Minimum 2 years in reception, customer service, or administrative roles

• Property management experience considered an asset

• Strong organizational and multitasking abilities

• Proficient in Microsoft Office Suite and Google Workspace

• Excellent verbal and written communication skills

• Ability to handle sensitive information with discretion and professionalism

• Friendly, adaptable, and willing to learn in a fast-paced environment

BENEFITS:

• Competitive Wages

• Opportunities for professional development and growth within company

• Collaborative and supportive team environment

JOB POSTING INFORMATION:

Submit your resume and cover letter to The Agency at recruiter@theagency212.com. Any questions can be directed to Courtney at (780)833-1112.

At The Agency, we prioritize your privacy and confidentiality. All applications will be kept strictly confidential until we obtain your permission to share your information with the employer or organization you are applying to. Your trust is important to us, and we are committed to maintaining your confidentiality throughout the recruitment process.

Additionally, we thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. We are committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified individuals. We celebrate equity, diversity, and inclusion and are committed to building a diverse team that will make a positive contribution to the communities where we live and work.