Ricoh Sr. On Site Services Specialist

Summary

Should have copy, print, mail experience.

Candidate must be a self-starter, assertive and have the ability to multitask, make adjustments as the need dictates, focus on the task at hand and prioritize by urgency of the customers needs.

Must have excellent oral and written communication skills.

Experience in copy and mail preferred.

Candidate must have a dependable vehicle with availability between the hours of 7:30 am - 4:00 pm M-F. Location is in Norwich CT.

Pay rate is $18.50 NO Covid policy at this time.

Candidates will be Providing on site support in the Norwich CT area

- Assist with Mail, Copy, Print, Shipping and Receiving.

Processing and delivery of US mail and overnight accountable packages from various carriers to customers at assigned locations.

Customer Service background in Shipping / Receiving, Copy / Print,USPS Mail processing.

Should have copy, print, scanning and mail experience.

The candidate must be a self-starter, assertive and have the ability to multitask, make adjustments as the need dictates, focus on the task at hand and prioritize by urgency of the customers needs.

Must have excellent oral and written communication skills.

Experience in copy / print preferred. Must have availability between the hours of 7:30 am - 4:00 pm M-F.

Role provides support in receiving and distributing US Mail, Print Jobs and packages received from overnight accountable carriers.

The job entails lifting , moving, and storing packages received.

Role provides support in receiving and distributing US Mail, Print Jobs and packages received from overnight accountable carriers.

The job entails lifting , moving, and storing packages receivedDress code is business casual, khakis, polo ir button down shirt.

Report to 219 West Town Street Norwich CT 06360. no fees for parking.​

​​***Shift timing***

07:30 am to 04:00 pm (Mon to Fri)

Job Type: Temp to perm

Roles & Responsibilities

​Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment.

Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.

Provides copier maintenance and/or repair of customer site equipment.

May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc.

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

Runs high volume copy machines and performs binding and finishing work.

Operate high volume scanners.

Operate image handling software

Operate MS Office and Email systems

Ensures convenience copiers are working properly, checking for quality via daily inspections.

Clears paper jams and informs technicians of specific problems.

Maintains records for management reports and inventories of supplies needed.

Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

Calculates charges for jobs performed and maintains some billing logs.

Responds to and coordinates all service calls required by customer.

May perform filing duties in conjunction with specific customer requests.

Delivers completed jobs to pre-determined customer locations within and outside of the site.

Maintains daily meter and service logs.

May travel between customers buildings.

Answers customer questions regarding status or feasibility of job requests.

Ensures upkeep of convenience copier areas by keeping neat and well stocked.

Performs duties related to the shipping and/or receiving of materials.

Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

Uses all copier equipment, calculator, fax machine, postage meter and some PC.

Performs filing duties, which may include purging and archiving old documents.

Performs other duties as assigned.​

Minimum Qualifications

​Typically Required: -

Requires high school diploma, GED, or equivalent work experience.

Some related copy job experience is preferred.

May require a valid drivers license and minimum levels of auto insurance coverage per Ricoh policy.

Demonstrated competency in basic computer skills including proficiency in MS Office Suite. KNOWLEDGE, SKILLS AND ABILITIES

Technical aptitude with printers, copy and postage machines and other office equipment

Good customer service skills

Good organization skills WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction

prepare, provide and convey diversified information.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs.

Walking between buildings may be necessary.

Moderate dext