RETENTION TEAM LEADER / MANAGER – TURKISH DESK

Tunisia / Mauritius
Relocation Package Available

About the Role

We are looking for an experienced Retention Team Leader / Manager to oversee and develop a high-performing Turkish Retention team. The successful candidate will be responsible for driving client loyalty, increasing client lifetime value, and ensuring exceptional customer relationship management.

Responsibilities

• Lead and manage a team of Retention Agents.
• Monitor and improve retention performance and client satisfaction.
• Coach team members to maximize client engagement and trading activity.
• Analyze client behavior and develop effective retention strategies.
• Ensure achievement of departmental KPIs and revenue targets.
• Conduct regular performance reviews and training sessions.
• Collaborate with other departments to optimize client experience.
• Prepare reports and provide recommendations to management.

Requirements

• Minimum 1 year of experience as a Retention Team Leader, Manager, or similar position within the FX industry (mandatory).
• Native or fluent Turkish speaker.
• Strong understanding of retention strategies and client relationship management.
• Proven ability to manage and motivate teams.
• Excellent communication, negotiation, and leadership skills.
• Results-oriented with strong organizational abilities.
• Ability to perform under pressure and meet targets.

What We Offer

• Competitive salary and performance incentives.
• Relocation package provided.
• Excellent career advancement opportunities.
• International and professional work environment.
• Continuous training and professional development.