CRM MANAGER (AU DESK) OFFICE HOURS: 05:00 AM - 14:00 PM [CYPRUS]

CRM Manager — Cyprus

Industry: Forex (FX) / Recovery / Financial Services
Location: Limassol, Cyprus
Employment: Full-time, on-site
Office Hours: 05:00 AM - 14:00 PM

Role Overview

We are seeking a hands-on CRM Manager to oversee CRM strategy, customer lifecycle management, and campaign performance within a fast-paced FX environment. The successful candidate will use customer data and automation to improve engagement, retention, and operational efficiency.

Key Responsibilities

• Develop and execute CRM strategies across the customer lifecycle, from onboarding to engagement, retention, and reactivation.
• Manage CRM platforms, customer segmentation, campaign scheduling, and automated workflows.
• Analyze customer behavior and campaign results, track KPIs, and recommend data-driven improvements.
• Coordinate with Sales, Retention, Marketing, and IT teams to align CRM activity with business objectives.
• Maintain accurate customer data, campaign processes, and reporting dashboards.
• Identify opportunities to improve processes, customer communications, and overall CRM performance.

Requirements

• Previous experience in a CRM Manager or similar CRM role; FX/Forex industry experience is strongly preferred.
• Practical knowledge of CRM platforms, segmentation, campaign management, and marketing automation.
• Strong analytical skills and confidence working with CRM reports and performance metrics.
• Excellent communication, organization, and problem-solving skills.
• Ability to work on-site in Cyprus.

What's Offered

• Competitive remuneration based on experience.
• Opportunity to take ownership of CRM strategy and optimization.
• Dynamic, performance-driven working environment.

Interested candidates are invited to apply.
Office Hours: 05:00 AM - 14:00 PM AUSTRALIAN DESK