RETENTION AGENTS (English Speakers) (South Africa)

Job Title: Retention Agent

Location: South Africa (Relocation offered for the right candidates)

Company Overview: Our client is a rapidly expanding company in South Africa, committed to delivering exceptional service and support to its clients. We are looking for experienced Retention Agents to join our dynamic team and help drive customer satisfaction and loyalty.

Job Summary: As a Retention Agent, you will be responsible for engaging with existing customers to enhance their experience, address any concerns, and ensure they remain satisfied with our services. Your goal will be to build strong relationships, effectively communicate value propositions, and implement strategies to retain customers.

Key Responsibilities:

• Engage proactively with customers to identify and address their needs, concerns, and inquiries.
• Conduct follow-up calls and emails to ensure customer satisfaction and loyalty.
• Analyze customer feedback to improve service delivery and retention strategies.
• Develop strong relationships with key accounts and provide tailored solutions to enhance retention.
• Collaborate with sales and customer service teams to resolve issues and improve overall customer experience.
• Meet and exceed retention targets and performance metrics.
• Report on customer retention trends, and provide insights for strategic decisions.

Qualifications:

• Proven experience as a Retention Agent, Customer Success Agent, or similar role, preferably within a fast-paced environment.
• Strong understanding of customer retention strategies and practices.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations with professionalism and empathy.
• Strong problem-solving skills and a proactive mindset.
• Proficiency in customer relationship management (CRM) software and Microsoft Office.

Compensation:

• Competitive salary aligned with industry standards.
• Attractive commission structure based on performance.
• Relocation assistance for qualified candidates.

Why Join Us? This is an exciting opportunity to be part of a growing team in a dynamic work environment. You will receive ongoing training and development, along with opportunities for career advancement.

How to Apply: If you are passionate about customer success and retention and meet the qualifications above, we would love to hear from you!