RETENTION AGENTS (ES-FR-DE) CYPRUS MAURITIUS SERBIA

Job Title: Conversion & Retention Agent

Location: MAURITIUS - CYPRUS - SERBIA

Position Overview: We are currently hiring experienced Conversion & Retention Agents for our significant client with offices in Mauritius and Cyprus. The primary focus will be on retaining customers in the Spanish Market (LATAM) (ES). If you have a passion for customer engagement and a proven track record in retention, we want to hear from you!

Key Responsibilities:

• Actively engage with existing clients to deliver exceptional service and ensure customer satisfaction.
• Utilize proactive communication strategies to address client concerns and prevent churn.
• Conduct follow-up communications via phone and email to foster strong client relationships.
• Collaborate with internal teams to identify upselling and cross-selling opportunities for customers.
• Maintain accurate records of client interactions and feedback in the CRM system.
• Develop and implement effective retention strategies tailored to the specific needs of each market.
• Analyze customer feedback and retention trends to propose actionable improvements.
• Achieve and exceed retention targets and key performance indicators (KPIs) determined by management.

Qualifications:

• Proven experience in customer retention, account management, or a similar role.
• Strong interpersonal and communication skills, with a keen focus on customer satisfaction.
• Ability to manage difficult conversations with tact and professionalism.
• Proficiency in CRM tools and Microsoft Office applications.
• Results-oriented with a strong track record of meeting retention goals.

Relocation Offer:

• Our client offers a comprehensive relocation package to assist candidates moving to Mauritius or Cyprus, including support with housing, (Terms and Conditions apply to be discussed during interview)

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for career growth and advancement within a global organization.
• A supportive and multicultural working environment.
• Training and resources to ensure your success in the role.

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