RETENTION AGENTS (ENGLISH DESK) EU [BULGARIA]

Job Title: Retention Agent

Location: Sofia, Bulgaria
Regulated Brand

Job Summary:

We are seeking an enthusiastic and motivated Retention Agent to join our dynamic team in Sofia. The ideal candidate will have a strong background in customer retention and possess excellent communication skills. This role focuses on maintaining and enhancing relationships with our valued clients, ensuring their continued satisfaction, and promoting our payment solutions.

Key Responsibilities:

Develop and maintain strong relationships with existing clients to enhance loyalty and retention.

Proactively reach out to clients to understand their needs and provide tailored solutions.

Manage client inquiries and complaints effectively, ensuring a high level of customer service.

Collaborate with internal teams to implement strategies aimed at improving customer retention rates.

Analyze customer feedback and performance metrics to identify areas for improvement.

Keep up to date with industry trends and developments to better serve our clients.

Qualifications:

Experience as a Retention Agent is a must.

Excellent verbal and written communication skills in English; additional languages are a plus.

Strong problem-solving abilities and a proactive approach to client management.

Ability to work in a fast-paced environment and manage multiple tasks effectively.

A team player with a strong sense of responsibility and dedication.

Compensation and Benefits:

Base salary starting at 2,200+ (depending on experience and performance) plus rent compensation.

An amazing bonus scheme based on performance.

Relocation package available for the right candidate.

A family atmosphere within a supportive and collaborative team.

Opportunity to work with great traffic focused on EU markets.

If you are passionate about customer retention and want to be part of a growing team, we invite you to apply!

BENEFITS

• Frequent personalized coaching to maximize your personal development
• Accelerated growth in a fast-paced environment
• Multi-Sport Card & Additional health care
• Work related games and fun activities
• Gaming room, snacks and beverages 
• Weekly company sponsored lunch from premium restaurants in Sofia
• Annual Company events