RETENTION AGENT (ARABIC DESK) [CYPRUS]

Job Title: Retention Agent - Arabic Desk
Location: Limassol, Cyprus
Salary: Competitive Salary

Job Overview:

We are looking for a dedicated and enthusiastic Retention Agent to join our clients Arabic Desk. In this role, you will be responsible for maintaining and enhancing relationships with Arabic-speaking clients, ensuring their needs are met, and providing exceptional customer service. You will play a key role in retaining clients and supporting their ongoing satisfaction with our services.

Qualifications:

• Education:
  • Bachelors degree in Business, Communications, or a related field (preferred).
• Experience:
  • Previous experience as retention agent is a must
• Language Skills:
  • Fluency in Arabic (spoken and written) is required. Proficiency in English is also preferred.
• Skills:
  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Ability to work independently and as part of a team.
  • Proficient in using CRM software and Microsoft Office Suite.

What We Offer:

• Competitive Salary:
  • A competitive salary package commensurate with experience.
• Professional Development:
  • Opportunities for training and career advancement within a regulated and reputable company.
• Inclusive Work Environment:
  • A diverse workplace that values and respects different cultures and perspectives.