RETENTION AGENTS (UK, AU. DE. FR) [Israel]

Job Title: Retention Agents DE. FR, AU, CA Desks

Location: Various Locations in Israel (Ashdod, Ramat Gan)

Job Type: Full-Time

Overview: We are seeking dedicated and motivated individuals for the roles of Retention Agents across multiple desks, including CA, AU, German, and French segments. Ideal candidates will possess strong communication skills and a passion for customer service, with a focus on retaining clients and leading teams effectively.

Responsibilities:

• Provide exceptional customer service and support to existing clients in relevant markets.
• Engage customers proactively to understand their needs and address any concerns.
• Utilize effective communication techniques to retain clients and promote services.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with team members to achieve daily and monthly retention targets.

Desk Details:

• CA Desk (Team Leader & Retention)
  • Shift Hours: 17:00 - 01:00
• AU Desk (Retention)
  • Shift Hours: 05:00 - 14:00
• German Desk (Team Leader & Retention)
  • Shift Hours: 10:00 - 19:00
• French Desk (Retention)
  • Shift Hours: 15:00 - 23:00

Requirements:

• Proven experience in customer service, retention roles.
• Excellent communication skills in English, with proficiency in German or French preferred.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work varying shifts as required.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement and professional development.
• Supportive work environment with a focus on teamwork and collaboration.