CONVERSION & RETENTION AGENTS (FR-IT-ES-PT-DE-UK-NL) [BULGARIA]

Job Description: Conversion & Retention Agents for Sofia, Bulgaria

About the Role:

Are you passionate about connecting with potential clients and converting opportunities into successes? We are looking for enthusiastic Conversion Agents to join our team in Sofia. Your role will be crucial in driving new business by engaging with prospective customers across various languages. If you have a minimum of one year of experience in conversion roles and can work with the following languages, we want to hear from you!

Languages for Conversion:

• French
• Italian
• Spanish
• Portuguese
• German

Key Responsibilities:

• Initiate contact with potential clients in the target language, converting inquiries into sales.
• Develop tailored communication strategies to effectively address client needs.
• Maintain an up-to-date understanding of market trends and customer preferences.
• Document client interactions and follow up to ensure satisfaction and conversion.

Qualifications:

• Minimum of 1 year experience in a conversion role.
• Fluency in one or more of the specified languages.
• Strong communication and persuasion skills.
• Ability to work both independently and collaboratively.
• Problem-solving mindset with attention to detail.

About the Role:

Do you excel at nurturing client relationships and ensuring customer satisfaction? Join our team as a Retention Agent in Sofia, where you'll play a key role in maintaining our customer base and enhancing loyalty. If you have experience in retention and can communicate effectively in the following languages, this opportunity is for you!

Languages for Retention:

• English
• Dutch
• French
• Portuguese

Key Responsibilities:

• Engage with existing customers to understand and address their needs.
• Develop retention strategies to minimize churn and maximize satisfaction.
• Analyze customer feedback to improve service delivery.
• Collaborate with internal teams to align on retention goals and initiatives.

Qualifications:

• Minimum of 1 year experience in a retention role.
• Fluency in one or more of the specified languages.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work efficiently both independently and in teams.

Why Join Us?

• Competitive salary and benefit package.
• Work in a multicultural environment with opportunities for growth.
• Continuous training and professional development.