RETENTION AGENTS (PT) [CYPRUS]

Retention Agent (Portuguese Speaker)

Location: Sunny Cyprus (with amazing Marina views!)

Job Description: We are actively seeking skilled and experienced Portuguese-speaking Retention Agents to join our team in Cyprus. In this critical role, you will leverage your background in customer service to reinforce relationships, address concerns, and drive customer loyalty. Your expertise will be essential in providing tailored solutions to our clients.

Key Responsibilities:

• Engage with Portuguese-speaking customers through various channels (phone, email, chat) to resolve inquiries and concerns efficiently.
• Maintain accurate and comprehensive records of customer interactions in our CRM system.
• Collaborate with internal teams to implement effective solutions that address customer needs.

Qualifications:

• Fluency in Portuguese (written and spoken); proficiency in English is a plus.
• Proven experience in retention, with a track record of success.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities focused on customer satisfaction.
• Proficiency with CRM systems and customer support tools.
• Ability to thrive in a team-oriented environment while being self-motivated.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunity to work in a vibrant coastal city surrounded by beautiful marina views.
• A supportive and inclusive work environment.