CONVERSION & RETENTION AGENTS (ES)

Job Description:

We are seeking enthusiastic and motivated Spanish Speaking Conversion and Retention Agents to join our dynamic team in Manila. As a Conversion and Retention Agent, you will play a key role in engaging with our customers, promoting our services, and ensuring they have a positive experience with our brand. Your primary objective will be to convert potential customers and retain existing clients by providing excellent service and support.

Key Responsibilities:

• Engage with potential customers via phone, email, and chat in Spanish to promote our products and services.
• Manage inbound and outbound calls to follow up with leads and convert them into paying customers.
• Build and maintain strong relationships with existing clients to ensure high customer retention rates.
• Provide exceptional customer service by addressing inquiries, resolving issues, and providing product knowledge.
• Conduct customer satisfaction surveys and gather feedback to enhance service delivery.
• Collaborate with the sales and marketing teams to develop strategies that drive conversions and retention.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Meet and exceed performance metrics, including conversion rates and customer satisfaction scores.

Qualifications:

• Fluency in Spanish (written and spoken) is required; proficiency in English is a plus.
• Previous experience in sales, customer service, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.
• Basic computer skills, including familiarity with CRM software and Microsoft Office Suite.

What We Offer:

• Competitive and attractive salary package.
• Relocation package to assist with moving expenses.
• Monthly living expenses of $1,000.
• Comprehensive training and development programs.
• A collaborative and inclusive work environment.
• Opportunities for career advancement.