CONVERSION & RETENTION AGENTS (HUNT FOR MULTI LANGUAGES) [CYPRUS]

Job Title: Multi-Language Conversion and Retention Agent

Languages: English, Dutch, French, German, Portuguese, Croatian, Bulgarian, Czech, Hungarian, Italian, Spanish, Swedish, Danish, Finnish

Location: Limassol, Cyprus

Job Type: Full-Time / Part-Time

About Us: We are hiring for our FX client, offering competitive salaries, a bonus scheme, incentives, and more. Join our dynamic team as we seek motivated Conversion and Retention Agents who can engage with clients in their preferred languages.

Job Description: As a Multi-Language Conversion and Retention Agent, you will play a critical role in engaging with potential and existing clients, helping to convert prospects into long-term customers while ensuring high levels of customer satisfaction. You will assist clients in their preferred languages and work towards achieving our conversion and retention goals.

Key Responsibilities:

• Engage with potential customers through various channels (phone, email, live chat) to convert inquiries into sales.
• Provide exceptional service and support to existing customers to enhance retention.
• Communicate clearly and effectively in the customers language to understand their needs and preferences.
• Identify customer issues and provide suitable solutions or alternatives.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and management to improve customer experience and increase conversion rates.
• Participate in training sessions to continuously improve product knowledge and sales techniques.

Qualifications:

• Proficiency in one or more of the required languages.
• No prior experience in customer service or sales is necessary(Conversion); we welcome candidates who are eager to learn.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing support.
• A dynamic and multicultural work environment.
• Opportunities for career advancement.

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