Job Openings
RETENTION AGENT (UK-DE-FR)
About the job RETENTION AGENT (UK-DE-FR)
Position: Retention Agent (Capital Markets)
Industry: Capital Markets
Languages: UK - DE - FR
Location: Chisnau (Moldova)
Job Description:
- Serve as a primary contact for clients in the capital markets sector, focusing on client retention and satisfaction
- Proactively engage with clients to understand their needs, address concerns, and provide tailored solutions to enhance client retention
- Utilize in-depth knowledge of capital markets products and services to educate clients and promote retention
- Collaborate closely with the sales team to identify opportunities for upselling and cross-selling to existing clients
- Analyze client data and trends to identify opportunities for retention strategies and client engagement initiatives
- Stay updated on market trends, regulatory changes, and industry developments to better support client retention efforts
- Maintain accurate records of client interactions and retention activities
Requirements:
- Fluency in GERMAN, FRENCH & ENGLISH, knowledge of additional languages is a plus
- Prior experience in a client-facing role within the capital markets industry
- Strong understanding of financial products, market dynamics, and client relationship management
- Excellent communication and negotiation skills
- Ability to work effectively in a fast-paced and competitive environment
- Proficiency in CRM tools and systems
Base Salary: €1.5k - €2k (Depending on experience)