CONVERSION ( Italian Desk) & RETENTION AGENTS (English Desk) [Albania]

Job Title: Conversion (Italian Desk) and Retention Agents (English)

Location: Albania
Working Hours: 10:00 AM - 7:00 PM
Employment Type: Full-time
Eligibility: Local candidates only

Job Description:
We are looking for enthusiastic Conversion (Italian Desk) and Retention Agents (English Desk) to engage with customers and enhance their experience. The successful candidates will play a critical role in both converting leads and retaining existing customers, ensuring high levels of satisfaction.

Key Responsibilities:

• Engage with Italian / English speaking customers to convert leads and improve retention rates.
• Provide exceptional customer service and address inquiries effectively.
• Analyze customer needs and preferences to tailor solutions that drive conversions.
• Implement effective retention strategies to maintain strong customer relationships.
• Collaborate with the marketing and sales teams to optimize customer engagement efforts.
• Monitor performance metrics and report on conversion and retention success.

Qualifications:

• Experience is a must
• Fluency in Italian and/ or English is essential; additional languages are a bonus.
• Strong communication and interpersonal skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to work in a dynamic environment and meet sales targets.

Join Our Team!
If you are passionate about customer engagement and want to contribute to our growth, apply now!