VoIP OPERATOR JUNIOR [REMOTE]

Job Title : VoIP Operator junior

Location : Remote

Reports To : IT Manager

Job Summary :

We are seeking a skilled and detail-oriented VoIP Operator to manage and maintain our Voice over Internet Protocol (VoIP) systems. The ideal candidate will ensure smooth communication operations, troubleshoot technical issues, Setup users and extensions alongside the VoIP provider and provide support for VoIP-related tasks. This role requires some understanding of telecommunication technologies and excellent problem-solving skills.

Key Responsibilities :

* Monitor and maintain VoIP systems to ensure optimal performance and uptime.

* Assist in the setup and provisioning of new VoIP devices and endpoints.

* Collaborate with vendors and service providers to resolve connectivity or hardware issues.

* Oversee Billing and Account Management : Handle invoice processing, account reconciliation, and balance top-ups to ensure seamless financial operations and accurate record-keeping.

* Administer DID/CID Management : Manage Direct Inward Dialing (DID) and Caller ID (CID) configurations, including implementing continuous validation processes to maintain spam-free and compliant communication channels.

* Generate reports on system performance, call quality, and usage metrics.

* Provide training and support to end-users on VoIP tools and features.

Qualifications :

Technical-orientation skills

Familiarity with network troubleshooting tools (e.g., Wireshark, PingPlotter).

Excellent English communication and customer service skills.

Bachelors degree in Telecommunications, Information Technology, or a related field (or equivalent Certification or experience). are a plus.