RETENTION AGENTS (CA DESK) [KYIV]

Job Description: Retention Agent

Location: KYIV Ukraine

Position: Retention Agent

Language Requirements: Proficient in English; knowledge of German or any other language is a plus.

About Us:

Join a dynamic team in Kiev, where we focus on providing excellent customer service and innovative payment solutions. We pride ourselves on our amazing traffic, hot leads, and a supportive work environment. We offer competitive salaries and a relocation package for the right candidates.

Role Overview:

As a Retention Agent, you will play a crucial role in maintaining and enhancing customer relationships. Your primary goal will be to engage with existing customers, understand their needs, and ensure they continue to utilize our services. You will be responsible for identifying potential issues, offering solutions, and implementing strategies to improve customer satisfaction and loyalty.

Key Responsibilities:

• Customer Engagement: Proactively reach out to existing customers through various channels (phone, email, chat) to foster strong relationships and ensure satisfaction with our services.
• Issue Resolution: Address customer concerns and complaints promptly and effectively, providing appropriate solutions or escalating issues as necessary.
• Retention Strategies: Develop and implement strategies to retain customers, including personalized communication, promotional offers, and loyalty programs.
• Feedback Collection: Gather and analyze customer feedback to identify trends and areas for improvement, and communicate these insights to relevant departments.
• Performance Tracking: Monitor key performance indicators (KPIs) related to customer retention and satisfaction, and report on progress toward retention goals.
• Collaboration: Work closely with marketing and sales teams to align retention efforts with overall business strategies and campaigns.

Qualifications:

• Education: High school diploma or equivalent; a degree in business, communications, or a related field is preferred.
• Experience: Previous experience in customer service, sales, or retention roles is highly advantageous.
• Language Skills: Fluent in English; proficiency in German is a plus.
• Communication Skills: Excellent verbal and written communication skills, with a strong ability to build rapport with customers.
• Problem-Solving: Demonstrated ability to identify problems, think critically, and develop effective solutions.
• Customer Focus: Strong commitment to providing exceptional customer service and enhancing customer loyalty.

Why Join Us?

• Competitive Salary: We offer a good salary commensurate with experience and performance.
• Hot Leads: Work with warm leads, allowing for higher conversion rates and customer interactions.
• Relocation Package: For the right candidates, we provide a relocation package to help you transition smoothly to Kiev.

If you are passionate about customer service and are looking to make a meaningful impact in a growing company, we encourage you to apply for the Retention Agent position. Join us in our mission to build long-lasting customer relationships and drive success together!