CONVERSION & RETENTION AGENT (NL) [CYPRUS]

Job Title: Conversion and Retention Agent (Dutch Speaker)

Location: Sunny Cyprus

Job Type: Full-time

Company Overview:
Join our dynamic team and be part of an innovative company that values talent and rewards hard work. We specialize in providing tailored solutions to enhance customer experience and drive business growth.

Job Description:
We are seeking experienced Conversion and Retention Agents who are fluent in Dutch to help us connect with our clients and maximize their experience. As part of our team, you will play a crucial role in converting leads into loyal customers and retaining our existing customer base through excellent service and effective communication strategies.

Key Responsibilities:

• Engage with potential and existing customers through various communication channels (phone, email, chat).
• Utilize persuasive communication skills to convert leads into sales.
• Implement retention strategies to maintain customer loyalty and satisfaction.
• Analyze customer feedback and conversion data to develop effective strategies.
• Collaborate with marketing and sales teams to enhance campaign effectiveness.
• Maintain knowledge of our products, services, and industry trends to provide informed recommendations.

Requirements:

• Fluency in Dutch (both written and spoken) is essential.
• Proven experience in conversion and retention roles, preferably in a customer-centric environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and customer support tools.

What We Offer:

• A competitive salary with performance-based bonuses.
• Rent allowance and support with relocation expenses.
• Access to all payment solutions for your convenience.
• Exciting bonus structures and additional perks.
• An opportunity to live and work in beautiful Cyprus with a vibrant lifestyle.