CONVERSION & RETENTION AGENTS (ES)

Job Title: Conversion & Retention Agent (Spanish Speakers)

Location: Ramat Gan, Israel - Tel Aviv, Israel

Company Overview:

Our client is a leading company in the industry, dedicated to providing exceptional service and building lasting customer relationships. They are currently seeking motivated and experienced Conversion & Retention Agents to join their dynamic team.

Job Description:

As a Conversion & Retention Agent, you will play a crucial role in enhancing customer experience, increasing client retention, and driving conversions. You will be responsible for engaging with customers, understanding their needs, and providing tailored solutions to ensure satisfaction and loyalty.

Key Responsibilities:

Engage with Spanish-speaking customers through various communication channels (phone, email, chat).

Utilize your skills to convert inquiries into sales and improve customer retention.

Build and maintain strong relationships with clients to foster loyalty.

Meet and exceed performance targets related to conversions and retention metrics.

Qualifications:

Fluent in Spanish; proficiency in English is a plus.

Proven experience in customer service, sales, or similar roles, preferably within a conversion and retention-focused environment.

Strong communication and interpersonal skills.

Ability to problem-solve and think critically in high-pressure situations.

A positive attitude and a passion for helping customers achieve their goals.

Familiarity with CRM software and other customer engagement tools is an advantage.

What We Offer:

Competitive salary and performance-based incentives.

Work in a modern, vibrant office located in the heart of Ramat Gan.

Opportunities for career growth and professional development.

A supportive team environment that values collaboration.

If you are a driven professional with a passion for customer success and have the skills we are looking for, we'd love to hear from you!