CONVERSION & RETENTION AGENTS (IN, PH, JP, FR, MA) [[SRI LANKA]]

Job Description: Experienced Conversion & Retention Agents

Location: Sri Lanka

Job Type: Full-time

Languages Required: Indian Languages (Hindi, Tamil, etc.), Filipino, French, Malaysian, Japanese

About Us:

We are a leading organization dedicated to providing exceptional customer service and innovative solutions to our clients. Our team is passionate about customer satisfaction, and we're looking for experienced Conversion & Retention Agents to join our dynamic team in Sri Lanka.

Position Overview:

The Conversion & Retention Agent will play a crucial role in driving customer engagement and loyalty. You will be responsible for converting leads into customers and retaining existing customers through effective communication and relationship-building strategies. The ideal candidate will be fluent in one or more of the required languages and possess a robust understanding of sales and customer service principles.

Key Responsibilities:

• Engage with potential customers through various channels (phone, email, chat) to convert leads into sales.
• Develop and maintain strong customer relationships to enhance retention and loyalty.
• Identify customer needs and recommend appropriate products or services.
• Utilize data-driven strategies to track performance and optimize conversion rates.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Collaborate with marketing and sales teams to implement effective retention strategies.
• Conduct follow-up communications with existing customers to ensure satisfaction and address concerns.
• Provide product knowledge and support to customers, enhancing their overall experience.
• Maintain accurate records of customer interactions and transactions.

Qualifications:

• Proven experience as a Conversion or Retention Agent, Sales Representative, or in a similar role.
• Exceptional communication skills in one or more required languages (Indian, Filipino, French, Malaysian, Japanese).
• Strong understanding of customer service principles and sales techniques.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Proficient in using CRM systems and other relevant software.
• Excellent problem-solving skills and attention to detail.
• Positive attitude and a passion for providing outstanding customer service.

What We Offer:

• Competitive salary and incentives based on performance.
• Relocation package to assist with the move to Sri Lanka.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• Additional benefits such as health insurance, paid time off, and more.