CONVERSION - RETENTION AGENTS (UK, DE, FR, IT, ES, PT) [CYPRUS]

Job Title: Bilingual Conversion and Retention Agent

Location: Cyprus

Job Description:

We are seeking motivated and enthusiastic Bilingual Conversion and Retention Agents to join our dynamic team in Cyprus. In this role, you will play a vital part in driving customer engagement, enhancing loyalty, and maximizing conversions. If you are passionate about providing excellent customer service and are fluent in English along with another language, we want to hear from you!

Key Responsibilities:

• Engage with customers through various channels (phone, email, chat) to facilitate conversions and ensure customer retention.
• Conduct follow-up communications to nurture leads and maintain relationships with existing customers.
• Address customer inquiries and resolve issues promptly and effectively.
• Collaborate with the sales and marketing teams to develop strategies that improve conversion rates.
• Gather customer feedback to identify areas for improvement in products and services.
• Meet and exceed performance targets, including conversion rates and customer satisfaction scores.

Qualifications:

• Fluency in English and at least one additional language.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Previous experience in sales, customer service, or a related field is a plus.
• A positive attitude and willingness to learn and grow within the company.

What We Offer:

• Competitive salary and performance bonuses.
• Comprehensive training and ongoing professional development.
• A supportive and collaborative work environment.
• Opportunities for career advancement.

If you are ready to unlock your potential and contribute to our team's success, apply now to join us in making a difference!