RETENTION TEAM LEADER & AGENTS (DE-FR-IN) [CYPRUS]

Job Title: Retention Team Leader & Retention Agents

Location: Limassol, Cyprus

Salary: $2,000 - $2,500 (dependent on experience) + High Bonus Potential

Job Overview:

We are looking for a skilled and driven Retention Team Leader to manage our team of Retention Agents, specifically targeting French and German-speaking candidates. This position involves enhancing team performance, developing skills, and achieving our conversion and retention objectives in a fast-paced setting.

Key Responsibilities:

Lead, mentor, and coach a team of Retention Agents to ensure top performance and remarkable customer satisfaction.

Formulate and execute strategies aimed at improving client conversion rates and retention.

Track key performance metrics (KPIs) and analyze data to uncover trends, areas for growth, and actionable insights.

Hold regular one-on-one meetings and performance reviews to provide constructive feedback and support professional growth.

Collaborate with other departments to ensure a smooth customer experience and effectively resolve any arising issues.

Design and implement training programs to equip agents with essential skills and knowledge for success.

Cultivate a positive team culture that emphasizes motivation, responsibility, and achieving high-performance standards.

Stay updated on industry trends and best practices to enhance our conversion and retention strategies.

Qualifications:

Fluency in French, German, English, or Hindi (both written and spoken) is essential.

Previous experience in a leadership role or similar position in sales or customer service.

Strong grasp of conversion and retention methodologies.

Exceptional leadership, communication, and interpersonal skills.

Proven expertise in data analysis, KPI tracking, and strategy implementation for improvement.

Highly organized with the ability to manage multiple tasks effectively.

A passion for assisting others and a dedication to providing outstanding customer service.

What We Offer:

Competitive salary based on experience.

Performance-based bonuses.

Opportunities for professional growth and development.

A vibrant and collaborative work environment in beautiful Limassol, Cyprus.