RETENTION AGENTS (ENGLISH DESK) [ISRAEL]

Job Title: English Retention Agent

Location: Limassol, Cyprus
Relocation Assistance Available (T&C Apply)

Job Description:

Are you passionate about delivering exceptional customer service and building lasting relationships? Our esteemed client is seeking dedicated English Retention Agents to join their dynamic team in Limassol, Cyprus.

Key Responsibilities:

• Engage with existing clients to understand their needs and address any concerns.
• Utilize relationship-building techniques to retain customers and reduce churn.
• Actively seek feedback and provide solutions to enhance customer satisfaction and loyalty.
• Collaborate with the marketing and sales teams to implement retention strategies.
• Maintain accurate records of customer interactions and update the CRM system accordingly.
• Provide insights on customer trends and opportunities for improvement.

Qualifications:

• Fluency in English (written and spoken); additional languages are a plus.
• Previous experience in customer service or retention roles preferred.
• Strong communication skills with a focus on customer engagement.
• Problem-solving mindset and the ability to think critically.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity for career advancement in a thriving company.
• Support with relocation to beautiful Limassol, Cyprus.
• Dynamic and supportive work environment.