Job Openings PREMIUM CUSTOMER SUCCESS OFFICER (GERMAN) [CYPRUS]

About the job PREMIUM CUSTOMER SUCCESS OFFICER (GERMAN) [CYPRUS]

Job Description – Premium Customer Success Officer (German)

Location: Cyprus
Employment Type: Full-Time
Salary: Competitive Salary + Attractive Bonus Structure

About the Role

We are looking for a motivated and experienced Premium Customer Success Officer (German-Speaking) to join our growing team in Cyprus.

The ideal candidate is passionate about client relationships, customer satisfaction, and delivering a high-end customer experience. You will be responsible for managing premium clients, building long-term relationships, and ensuring exceptional service and retention.

Key Responsibilities

  • Build and maintain strong relationships with premium German-speaking clients.
  • Deliver exceptional customer support and personalized account management.
  • Understand client needs and provide tailored solutions and guidance.
  • Maintain regular communication with clients via phone, email, and chat.
  • Handle customer inquiries professionally and efficiently.
  • Ensure high levels of client satisfaction and retention.
  • Collaborate with internal departments to resolve issues quickly.
  • Monitor customer activity and identify opportunities to improve engagement.
  • Maintain accurate records and update CRM systems accordingly.

Requirements

  • Fluent/native level German and good English communication skills.
  • Previous experience in Customer Success, Account Management, Retention, or a similar client-facing role.
  • Strong communication and relationship-building skills.
  • Ability to work in a fast-paced and target-driven environment.
  • Problem-solving mindset with strong attention to detail.
  • Excellent organizational and multitasking abilities.
  • Experience within iGaming, Forex, or Sales is considered an advantage.

What We Offer

  • Competitive salary package.
  • Attractive bonus structure.
  • Career growth opportunities.
  • Dynamic and international work environment.
  • Modern office environment in Cyprus.
  • Immediate start available.

Apply Now

If you are a motivated German-speaking professional looking for your next career opportunity, we would love to hear from you!