Help Desk Technician | Byron Center, MI

Salary Range: $46,000 - $71,000 depending on experience

Are you a dynamic leader with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Byron Center seeking experienced Help Desk Technicians to drive results.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Byron Center that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide first-level contact and problem resolution for manufacturing software and hardware issues.
• Troubleshoot and resolve technical issues related to production machinery and equipment.
• Document, track, and monitor problems to ensure timely resolution and maintain accurate records.
• Install, configure, and maintain computer hardware, software, and peripherals on the factory floor.
• Assist with network connectivity issues impacting manufacturing operations.
• Provide user training and support for new systems and applications within the production environment.

Recommended Qualifications

• Experience supporting IT systems in a manufacturing environment.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong understanding of Windows operating systems and Microsoft Office Suite.
• Ability to provide technical support for specialized manufacturing software (e.g., MES, SCADA).
• Excellent communication and interpersonal skills for user support.

Bonus Qualifications

• Experience with SCADA systems or other manufacturing control systems.
• Familiarity with ERP systems commonly used in manufacturing (e.g., SAP, Oracle EBS).
• Basic understanding of PLC functionality or industrial automation.
• Ability to troubleshoot issues with specialized manufacturing software or hardware.

Job Titles That Should Apply

IT Support Specialist,Technical Support Analyst,Desktop Support Technician,Service Desk Analyst,IT Helpdesk Technician,Customer Support Technician,Remote Support Specialist,IT Support Technician,Help Desk Analyst,Technical Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.