Help Desk Technician | Battle Creek, MI

Salary Range: $48,000 - $75,000 depending on experience

Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Battle Creek seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with multiple companies in Battle Creek seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Provide technical support for hardware and software issues, including specialized manufacturing equipment.
• Troubleshoot and resolve network connectivity problems affecting production systems.
• Manage and maintain inventory of IT assets within the manufacturing facility.
• Assist with the deployment and configuration of new workstations, software, and peripherals on the production floor.
• Document support procedures and solutions for common manufacturing-specific IT issues.
• Escalate complex technical problems to senior IT staff or vendors, particularly those impacting production.
• Ensure compliance with company IT security policies and procedures in a manufacturing environment.

Recommended Qualifications

• Associate's degree in IT or a related field, or equivalent practical experience.
• 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing environment.
• Proficiency in troubleshooting hardware (e.g., PCs, printers, barcode scanners) and software (e.g., Windows OS, MS Office, ERP systems).
• Familiarity with network fundamentals (TCP/IP, LAN/WAN) and remote support tools.
• Strong communication and interpersonal skills for interacting with diverse users on a production floor.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, Infor)
• Familiarity with SCADA or other industrial control systems
• Knowledge of manufacturing execution systems (MES)
• CompTIA A+ or Network+ certification
• Experience supporting CAD software (e.g., SolidWorks, AutoCAD)

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Representative, Desktop Support Technician, IT Helpdesk Analyst, Service Desk Technician, User Support Specialist, IT Support Technician, Customer Support Engineer, Systems Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.