Customer Service Representative | Wyoming, MI

Salary Range: $46,000 - $66,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Wyoming seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Wyoming seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
• Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
• Maintain detailed records of customer interactions, transactions, and resolutions.
• Provide technical assistance and product information to customers as needed.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years experience in customer service, preferably in a manufacturing or industrial setting
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly
• Proficiency in CRM software and Microsoft Office Suite
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Familiarity with manufacturing processes or terminology
• Ability to read and understand basic technical drawings or specifications
• Certification in a relevant area (e.g., Six Sigma Yellow Belt, Lean Manufacturing)
• Experience with CRM platforms tailored for B2B interactions

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Customer Care Representative, Service Representative, Support Representative, Customer Success Associate, Front Desk Associate

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.